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APOCRYPHAL
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TALES
These four fables have nothing to do with Employee Stock Option Programs (ESOPs) and everything to do with corporate mythology.
You may have come across one or more in your reading: the boss who rewards an employee who makes an expensive mistake;
the frogs who refuse to leap out of a slowly heated pot; the separated prisoners
who are forced to betray
one another;
and the employee who goes to heroic lengths to ensure customer satisfaction.
We have rewritten them all more likely endings.
The Golden Nugget
A young associate at an investment bank had been
empowered to make decisions that he felt would increase customer satisfaction.
One day he sensed that a client's assets could perform better in the futures
market, moved $3 million into it, lost the entire amount in less than a week.
When the client sued and was awarded the full $3 million, the associate was called
to the senior partner's office. "I guess you figure you just spent $3 million educating me, huh?" "Security,
this is Mr. Honeywell. Will you get up here on the double?"
The Uncooperative Frogs
Every night in the executive suites of transnational corporations, CEOs are heating up pots of water with frogs inside, to see if it is true that gradual crisis inhibits response. But when the water gets too warm, the frogs very sensibly jump out.
The Prisoners' Dilemma
A jailer gives two sequestered prisoners a choice. If one of them confesses, he can go free. If both come clean, they each spend 10 years in jail. If neither come clean, they each spend 20 years in jail. As soon as it is dark, the two prisoners climb down a knotted bedsheet escape.
The Heroic Effort
John, a clerk at a well-known department store,
noticed that a customer he had never seen before had accidentally dropped a dollar
bill. Before he could return it, the customer had left the area. John consulted
the credit slip and determined that she was on vacation from Wausau, Wisconsin,
and that she was booked for a flight home in less than an hour. He debated leaving
work, driving to the airport, and if necessary, booking a flight to Wausau to
return the dollar. Then he caught himself and said, "What am I thinking? It's only a dollar." x
Excerpted from
WHY CHANGE DOESN'T WORK, (c) 1996 by Harvey
Robbins & Michael Finley
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Business Books by Michael Finley and Harvey Robbins
![[IMAGE]](http://www.mfinley.com/gif/new-teams-cover.jpg)
The New WHY TEAMS DON'T WORK
What Goes Wrong and How to Make It Right
a fully revised second edition of this award-winning classic
by Harvey Robbins and Michael Finley
Paperback
"The American business approach to workplace teams is filled with powerful subtleties and is also quite different from the Japanese. The phrase, "How come all this quality stuff don't work," nicely sums up the challenge making teams work in America. Authors Robbins and Finley present practical solutions
to the problems with and misconceptions about teams that will be
valuable to any organization inclined to assign teams to work on
legitimate operational issues. Pragmatic team tips covered here
include team decision-making, communication skills with teams,
reward and recognition ideas, the importance of effective team
leadership, and the fundamental factor of organizational culture
that could help or hinder team success. The authors swap
narration of chapters, enlivening this useful handbook on how to
make the commitment to teams a success. Serves well any manager's interest in
maximizing productivity and quality improvement with teams. Recommended for all quality
professionals." -- Quality World
Winner, Financial Times/Booz Allen & Hamilton Global Business Book Award, Best Management Book - The Americas, 1995
Table of contents and sample chapters of this book...
TRANSCOMPETITIONA BUSINESS WEEK BOOK
![[IMAGE]](http://www.mfinley.com/gif/transcompetition-book.gif)
Transcompetition
Moving Beyond Competition and Collaboration
by
Harvey Robbins and Michael Finley
"Absolutely necessary reading before any other management book. This book will save readers many years of wasted effort. It will save some companies from extinction. That's an ROI I strongly recommend."
... (Stewart Saxe, Baker & McKenzie)
Hardcover, 240 pages
Published by McGraw-Hill
ISBN: 0070530823
Table of contents and sample chapters of this book...
Why Change Doesn't Work
Why Initiatives Go Wrong and How to Try Again-And Succeed
Harvey Robbins and Michael Finley
Hardcover
Just click on the book cover to order your signed copy for only $12.95.
"This is the first treatise on change we've seen that is actually entertaining. The authors cover human and organizational barriers to change and change theories, and then take a tour of management theory that's guaranteed to upset every reader at one point or another." -- HR ONLINE
Table of contents and sample chapters of this book...
ISBN: 1560799447
Table of contents and sample chapters of this book...
![[IMAGE]](http://www.mfinley.com/gif/audio.gif) Now in AUDIO format!
THE NEW WHY TEAMS DON'T WORK
What Goes Wrong and How to Make It Right
Harvey Robbins, Michael Finley
Audio Cassette
Table of contents and sample chapters of this book...
Just click on the book cover to order your signed copy for only $12.95.
TECHNO-CRAZED,
by Michael Finley
"Finley examines the issues of 'computer mania' with clarity,
comedy, and comradeship, making us feel that normalcy is within
reach. I highly recommend this book to every compulsive
computer user -- and to anyone who knows one." -- Steve Deyo
Michael Finley
Paperback
Table of contents and sample chapters of this book...
from Texere in the UK
 WHY TEAMS DON'T
WORK, out of print
for a year, has
been reissued in a special revised edition by Texere of the UK.
 Orion Press of London has published
a UK
edition of WHY CHANGE DOESN'T WORK
-- the same great book, only in English!
The
edition features unique International prefaces written by Harvey and me. The paperback editions, with new material by me and Harvey, are especially beautiful.
UK audio edition:
Why Teams Don't Work
(audio cassette, Pounds 11.68)
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