"Difficult Conversations" 
How to Discuss the Things We Most Fear

The hardest thing in business is also the hardest thing in our personal lives -- negotiating problems with people that are freighted down with emotion.   What is a "difficult conversation"? It's any conversation you dread. It could be a performance review, or a transfer request, or a firing, or a criticism of someone else, or a criticism of you. 

It could be with your boss, your employee, your colleague, your spouse, child, neighbor or postal carrier. And you dread it because -- well, you hardly know why. But it feels awful.

Heen and Stone don’t claim they can make these interactions pleasant. Confrontive discussions are inherently unpleasant. But they can help you to better understand what is going on in these conversations better, and make you more adept at avoiding the worst pitfalls and pratfalls.  

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  The Bind